FAQ

HOW LONG IS DELIVERY ?

 

Before items are posted their is a 7 working day processing time Monday - Friday.. after this orders are posted out 2st class (1-4 Days as listed by royal mail)

 

WHAT IS PROCESSING TIME ?

Processing time is the length of time it takes to prepare the order for shipping.

 

WHY IS PROCESSING TIME SO LONG ?

Processing time is so long because i I am a one woman sure I do everything myself from packing your orders to replying to emails to all social meadow ect.

 

MY ITEM ARRIVED DAMAGED WHAT SHOULD I DO ?

Just give us a message on WhatsApp via the link listed below, And we can work together to come to a resolution ♥️

 

I THINK MY ITEM MAY BE LOST, WHAT SHOULD I DO ?

Just give us a message on WhatsApp via the link listed below, And we can work together to come to a resolution ♥️

 

** please note as said by royal mail items are not declared lost until 10 days after postage**

 

WHY IS POSTAGE SO EXPENSIVE ?

Due to the amazing price point of the products and to be able to keep them as low as they are, the cost of envelopes , ink, paper, tape & packaging has to come from somewhere.. i do this through postage to keep prices low for you guys ♥️

  

HOW DO I APPLY MY PIGMENTS DO I NEED AN ADHESIVE ?

I recommend my adhesive under pigment to help them last longer & really make the colors pop on the eyes however they can also be applied over concealer or with a mixing medium.

 

 DO YOU DO A MUA DISCOUNT, HOW DO I APPLY ? 

yes all discounts can be found under the MUA discount section

 

 PR INFORMATION 

drop us a message & if you meet our criteria we will contact you directly. PR@LINSEYDOUGLASMUA.COM